Privacy Policy

Overview

PL8M8 ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect when you use our website at pl8m8.shop, how we use it, who we share it with, and your rights under Australian law.

PL8M8 is a Melbourne-based business that sells custom 3D printed replica number plates online. We collect only the information necessary to process and deliver your order, and we never sell your personal data.

Information We Collect

When you place an order or contact us, we may collect:

• Contact details - name, email address, phone number
• Shipping address - street address, city, state, postcode, country
• Order details - plate configuration, text, colours, and size
• Payment information - processed securely by Stripe; we never store your card details

How We Use Your Information

• To fulfil and ship your order
• To send order confirmations and shipping updates
• To respond to your enquiries
• To improve our products and service

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Third-Party Services

We use trusted third-party services to process payments, ship orders, and host our website. Data shared with these providers is limited to the minimum required for them to operate:

• Stripe - payment processing (card details are handled entirely by Stripe and never touch our servers)
• Australia Post - shipping and delivery (we share your name and shipping address)
• Vercel - website hosting and analytics
• Convex - order and product data storage

We do not share your information with any advertising networks, data brokers, or marketing platforms.

Cookies & Analytics

We use Vercel Analytics to understand how visitors use our site. This collects anonymous usage data and does not use cookies for tracking. We do not run any advertising trackers.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, modification, or disclosure. All data is transmitted over encrypted HTTPS connections, payment processing is handled by PCI-compliant providers, and access to order data is restricted to authorised personnel only.

Data Retention

We retain order information for as long as necessary to fulfil our legal and business obligations, including tax records, warranty claims, and dispute resolution. Typically this means we keep order records for up to seven years in line with Australian tax requirements. You can request deletion of your personal data at any time by contacting us, and we will action the request unless we are legally required to retain the information.

Your Rights

Under the Australian Privacy Act 1988, you have the right to access, correct, and request deletion of any personal information we hold about you. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your information has been mishandled. To make an access or correction request, email us at hello@pl8m8.shop and we will respond within 30 days.

Contact

If you have any questions about this privacy policy, email us at hello@pl8m8.shop.